Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at carollamberson1@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at carollamberson1@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at carollamberson1@gmail.com.
Return & Refund Policy
Lala Strong Designs
Thank you for shopping with Lala Strong Designs! Because many of our products are handmade, customized, or made specifically for you, ALL SALES ARE FINAL.
All Sales Are Final
Once payment has been received, your order is considered FINAL.
-No Returns
-No Refunds
-No Cancellations after payment is RECIEVED
Please carefully review your order, including colors, characters, personalization, add-ons, quantities, and shipping information BEFORE SUBMITTING PAYMENT.
Custom & Handmade Items
Due to the handmade and customized nature of many Lala Strong Designs products, slight variations may occur. These small differences are part of what makes each handmade item unique and are not considered defects.
Damaged, Incorrect or Missing Items
If you believe you recieved an incorrect item or there is an issue with your order, please contact Lala Strong Designs as soon as possible after delivery so the situation can be reviewed.
Please include your order information and clear photos of the item and packaging when applicable.
Shipping
Lala Strong Designs is not responsible for packages that are lost, stolen, delayed, or damaged while in the possession of the shipping carrier.
By completing your purchase, you acknowledge and agree to the Return Refund Policy.
Thank you for supporting Lala Strong Designs and my small business!